Providing Global Workspace Services

Getronics Workspace Alliance is a global alliance providing customers access to an extensive global network of IT service providers. The Alliance supplies consistent IT support for 11.5 million end-users around the world. The 9 Alliance members — in 30 countries with a total of 34,000 employees, extended with 75 service partners in more than 90 countries— share common processes, methods and tools, providing direct benefit for international organisations, through consistent services delivered with a strong local presence, robust international governance and shared service innovation. The 9 members are: Getronics, APX Service Technologies, KPN, CompuCom, Getronics Middle East, NTT Data Getronics, ServiceOne Getronics, Getronics LATAM and Tecnocom to deliver global IT services. These 9 members are recognised leaders in the European, American and Asian markets.

The Alliance focuses on improvement of its clients’ business results by enabling the personal performance of their employees. By engaging with any member of the Alliance, international organisations will plug into an extended service network through a single point of business contact. This differs fundamentally from the locally sub-contracted resources used traditionally in many international IT service contracts: all Alliance members work together to anticipate service requirement and to plan and manage resources accordingly. For the client, this results in simplified contract management, effective service evolution and responsive scaling to requirement.

The aggregate service profile of the founding members is notable: between them they are responsible for some 6.1 million client IT assets worldwide, and provide end-user support to 2.5 million professional IT users worldwide.

The Getronics Workspace Alliance has grown out of the international service partner network originally developed by Getronics, and retains the tools and methods governance which made it a success. These include the use of dedicated Global Program Management Offices as a single point of contact; unified billing and tax management; and a standardised global service delivery model.

Objectives

The Alliance establishes a unified virtual service provider with dynamic global reach. The Alliance is focused on the provision of workspace management services. It intends to become a byword for reliability, innovation and value in its chosen area.

Workspace management services cover all managed service desk operations, the provision of self-service portals, asset management, and hardware maintenance. Alliance members also provide transition services, through which ageing client workspace environments are updated and standardised.

Alliance members work together to become the preferred workspace management providers to mid/top-tier organisations with international operations.

The Getronics Workspace Alliance leverages the combined experience and local brand value of its members, while building on the existing international reputation of Getronics.

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