Getronics’ Distributed & Field Services

All organisations face challenges in the management of physical repairs, change or deployments of their IT systems across distributed offices, depots or branches. Getronics is highly experienced at providing solutions to these challenges. We have a long history of providing field services from our own team of engineers and technicians, who provide UK wide coverage. To meet the needs of a mobile or largely static workforce who demand service 24 hours a day in any location, Getronics has established a range of field support services that allow the user to be receive service in their location – at home, in the office or another location. These represent a set of services designed to maintain the end user’s access to information and processing systems.

A comprehensive call management service supports and enables the field teams by integrating geography, experience and skills, parts logistics and service level requirements. Developed over many years, this enables a large number of clients to be supported in an economically viable way.

We offer a 24x7x365 service and can provide support for the entire range of your requirements from desktops through to network LAN and branch system support. We can also securely dispose of unneeded equipment adhering fully to EU&UK legislation.

Field Services can be delivered as a dedicated service supporting the hardware, software and networks at a customer location or as a shared service with engineering professionals attending site at prearranged intervals or responding to an incident raised through the service desk. The Field Services engineers can also be deployed to make the changes needed in a workspace infrastructure in a planned an effective manner.

Getronics Distributed & Field Services Include:

• Hardware Break-Fix Services
• Desk side support & VIP services
• IMAC Services (Installations, Moves, Additions, Changes)
• Hardware screening & Repair
• Call & Escalation management services
• Warranty & Spares management
• Hardware Warehousing
• Deployment Services
• Service Management & Reporting
• Third Party Supplier Management
• Service available for Network, Desktop, Laptop, Server, monitors, printers,
  scanners, hard drives, PDAs, etc