Break-Fix Services

Getronics provide services that fix broken IT hardware that cannot be resolved remotely or provide service to move IT hardware from one location to another. Break-Fix services are provided by technical engineers providing technical service to IT hardware. As well as a hardware Break-Fix service, Getronics can also provide operating system and software Break-Fix services (Getronics have many Microsoft certified engineers and hold 7 Gold and 7 Silver Competencies). Getronics provide a service that meets their customers’ needs easily and simply, giving them more time to focus on activities that add value elsewhere in their business.

Integrated Service Delivery

Getronics can work flexibly with customers to provide a solution that integrates with existing break fix (from a logistics perspective) or logistics (from a Break-Fix perspective) services. We are a process driven organisation and we can provide a strong data reporting function across different elements of the entire service provision. This ensures that our customers can achieve what they need to when they need to with a range of different logistics or Break-Fix providers whilst still maintaining control of the entire system.

Scalability

With a fixed logistics and Break-Fix infrastructure, there is a fixed cost for the service provided with huge amounts of time, effort and expense required to alter the level of service provided. With Getronics, our customers only pay for logistics and Break-Fix services per individual user, and can scale up or down the IT service requirement quickly. The flexibility of the service allows changes quickly with minimal effort to ensure that everyone has access to logistics and break fix services .This minimises costs for our customers as they only pay for what they use in any given month, rather than investing in logistics and break fix contracts that last years.

Responsive Service

The nature of logistics and break fix services means that there are many different things happening all over the country at any one time. Getronics provide a responsive service to customers, providing information on how the service is delivered along with the performance of the service. This ensures that customers receive the service that they require quickly and easily, minimising the effort required to manage the service and ensuring that the customer achieves their goal

Operational Effectiveness

With many logistics and break fix services, customers receive a fixed contract price regardless of how the service is actually delivered. This can mean that customers pay more than required, particularly if they only utilise basic level services. Getronics works in a highly efficient manner and uses the right skills and the right capabilities to deliver the right service. Our customers do not overpay for over-specified services that they do not use and can ensure that the services delivered are cost efficient and cost effective. Getronics are continuously optimising and improving the service delivered to our customers.

Lifecycle Management

Getronics can provide customers with full lifecycle management by managing the entire hardware portfolio, not just bringing in new hardware, customers can leverage their hardware infrastructure more efficiently and reduce costs, whilst minimising environmental impact through reduction of hardware.

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