ISO Certifications / ITIL
Getronics’ services and operations are fully aligned with the world’s most respected standards and frameworks. Our processes are based on the IT Infrastructure Library (ITIL) service management framework, and our organisations are ISO-certified with a focus on continuous service improvement and customer satisfaction.
We are committed to ensuring that the services we provide are fully aligned to our clients' business goals. Getronics has developed and refined its Global Service Delivery Model to ensure a consistent and controlled service process worldwide.
Getronics has many ITIL qualified personnel. Below you will find some ITIL related facts about Getronics:
- Getronics was instrumental in the development of ITIL Best Practice in 1980s.
- We were prime authors of the ITIL’s Service Support book which led to updates to all
the education material.
- We were selected by Microsoft to assist in development of MOF (Microsoft Operations Framework)
which is based on ITIL.
Getronics is certified to ISO 9001, ISO 14001, ISO/IEC 20000, ISO/IEC 27001 in the following areas:
Getronics operates ISO 9001:2008 registered Quality Management Systems in each country. Certification is based on regular assessments carried out by accredited certification bodies against the Standard and scope of individual country certificates. A key element of our management systems is to focus on continual improvement of our services and processes.
The logo and Quality Policy statement on the left applies to the UK registration (BSI certificate FS 591710 for all UK locations).
Getronics maintains an Environmental Management System in the UK in support of its registration to ISO 14001:2004 (BSI certificate EMS 591711 for its Reading, Milton Keynes, and Runcorn locations), with processes for managing legal and other environmental requirements, environmental aspects and impacts, environmental objectives, and procedures for waste handling and managing environmental incidents.
Getronics is registered to ISO/IEC 20000-1, IT Service Management, in Switzerland and the UK (the latter under BSI certificate ITMS 591713 for its Milton Keynes, Glasgow and Runcorn locations to the recent ISO/IEC 20000-1:2011 version of the Standard). Getronics technical staff have formal technical qualifications relevant to their roles and are encouraged to further their training through the Getronics Virtual University. This offers technical training in technologies such as Microsoft and Cisco along with service delivery training in disciplines such as ITIL and Prince2.
Information Security Management
Getronics is registered to the ISO 27001:2005 Security Management standard in Hungary, Switzerland and the UK (the latter under BSI certificate IS 591715 for its Milton Keynes, Glasgow and Runcorn locations) and applies security controls based upon this Standard. To ensure compliance with our own policies, customer policies and regulatory requirements we have employed automated tools, legal requirements registers and regular internal and independent audits.